CONTACT US
If you have a question about a product, an existing order, delivery, returns or anything else, please contact us using the details below or submit the contact form on this page.
When contacting us about an order, please include your order number and the email address used at checkout.
Customer Service
Email: support@fjalluft.com
Telephone: +61 421 918 141
Customer-service hours:
9:00 am–5:00 pm, Monday to Friday, New South Wales time, excluding public holidays.
We aim to respond to customer-service enquiries within 1–2 business days. Response times may be longer during public holidays or unusually busy periods.
Business Operator
FJALLUFT is a trading name operated by Fujian Oumao Electronic Commerce Co., Ltd., a company registered in Fujian, China.
Registered Business Address
Fujian Oumao Electronic Commerce Co., Ltd.
No. 1 Jingui Road, Dongqiao EDZ
503, F2, Bldg 19, Hengda Yujing Peninsula
Ningde, Fujian 352000
China
Australian Office, Customer Service and Returns Address
FJALLUFT
Suite 3, 250 Mann Street
Gosford NSW 2250
Australia
Returns
Please contact us before sending a product back.
Approved returns should be sent to the Australian returns address above in accordance with our Returns & Refunds Policy.
Please do not send returns to our registered business address in China unless we have expressly instructed you to do so.