Last updated: 6 October 2026
FJALLUFT is a trading name operated by Fujian Oumao Electronic Commerce Co., Ltd., a company registered in Fujian, China.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit www.fjalluft.com, purchase a product, create an account, contact us, subscribe to marketing communications or otherwise use our website and services.
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services.
By using our website, you acknowledge that you have read this Privacy Policy.
1. BUSINESS OPERATOR
Legal business name:
Fujian Oumao Electronic Commerce Co., Ltd.
Trading name:
FJALLUFT
Registered business address:
No. 1 Jingui Road, Dongqiao EDZ
503, F2, Bldg 19, Hengda Yujing Peninsula
Ningde, Fujian 352000
China
Australian office, customer-service and returns address:
Suite 3, 250 Mann Street
Gosford NSW 2250
Australia
Email:
support@fjalluft.com
Telephone:
+61 421 918 141
Customer-service hours:
9:00 am–5:00 pm, Monday to Friday, New South Wales time, excluding public holidays.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of personal information:
• your name;
• email address;
• telephone number;
• billing and delivery address;
• order and transaction information;
• products viewed, purchased, returned or added to your cart;
• account information, preferences and settings;
• communications you send to us;
• information submitted through our contact form;
• device, browser, network and IP-address information;
• website usage and interaction information;
• marketing preferences; and
• payment-related information processed by our payment providers.
We do not directly store complete payment-card numbers. Payment information is processed securely by Shopify and the payment providers available at checkout.
3. HOW WE COLLECT INFORMATION
We may collect personal information:
• directly from you when you place an order, create an account, contact us or subscribe to communications;
• automatically when you use our website, including through cookies and similar technologies;
• from Shopify and other service providers that help us operate the store;
• from payment, fraud-prevention, delivery and fulfilment providers;
• from advertising and analytics providers where permitted by law; and
• from other sources where you have authorised the disclosure or where collection is permitted by law.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• process and fulfil orders;
• verify and process payments;
• arrange delivery and provide tracking information;
• administer returns, refunds and replacement requests;
• provide customer support;
• communicate about orders, accounts and service updates;
• detect and prevent fraud, misuse and security incidents;
• maintain and improve our website, products and services;
• comply with legal, tax, accounting and regulatory obligations;
• resolve disputes and enforce our policies;
• send marketing communications where you have consented or where otherwise permitted by law; and
• personalise advertising or website content where permitted by applicable law.
5. SHOPIFY AND PAYMENT PROCESSING
Our store is hosted by Shopify.
Information submitted through our website may be processed by Shopify and its service providers to operate the store, process transactions, prevent fraud, provide analytics and improve its services.
You can learn more about Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy
Payments are processed by the payment methods displayed at checkout. Each payment provider may process personal information in accordance with its own privacy policy.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to service providers where reasonably necessary to operate our business, including:
• Shopify;
• payment processors;
• banks and financial-service providers;
• delivery, postal, courier and fulfilment providers;
• cloud-hosting and information-technology providers;
• fraud-prevention and security providers;
• analytics, advertising and marketing providers;
• professional advisers such as accountants, lawyers and insurers; and
• government authorities, regulators or courts where required or permitted by law.
We may also disclose information in connection with a proposed or completed business sale, merger, restructuring or transfer of assets.
We do not sell personal information for money.
7. INTERNATIONAL DATA TRANSFERS
Fujian Oumao Electronic Commerce Co., Ltd. is registered in China and provides services to customers in Australia and other permitted locations.
Your personal information may be processed or stored in Australia, China or other countries where Shopify and our service providers operate.
Privacy and data-protection laws in those countries may differ from those in your country. Where required, we take reasonable steps to ensure that international transfers are handled in accordance with applicable law and appropriate contractual or security safeguards.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to:
• keep the website and checkout functioning;
• remember cart contents and preferences;
• understand how visitors use the website;
• measure website performance;
• prevent fraud and improve security; and
• support advertising and marketing where permitted.
You can manage cookies through your browser settings and any cookie-preference tools made available on our website.
Disabling necessary cookies may affect the operation of the website or checkout.
9. MARKETING COMMUNICATIONS
Where you subscribe to marketing communications, we may send information about products, offers and updates.
You may unsubscribe at any time by using the unsubscribe link in an email or contacting support@fjalluft.com.
Unsubscribing from marketing does not prevent us from sending transactional messages relating to orders, payments, deliveries, returns or customer-service requests.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• complete transactions and provide customer support;
• maintain business and tax records;
• comply with legal and regulatory obligations;
• prevent fraud;
• resolve disputes; and
• enforce agreements.
Retention periods vary depending on the type of information and the legal or operational purpose for which it is held.
11. DATA SECURITY
We use reasonable administrative, organisational and technical measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Please do not send passwords, complete payment-card details or other highly sensitive information through ordinary email or the website contact form.
12. YOUR RIGHTS AND CHOICES
Depending on where you live and the applicable law, you may have the right to:
• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of certain information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a portable copy of certain information; and
• make a complaint about how your information has been handled.
These rights may be subject to legal exceptions, identity verification and record-retention obligations.
To submit a request, contact support@fjalluft.com.
13. CHILDREN’S PRIVACY
Our website and products are not directed to children.
We do not knowingly collect personal information directly from children who are unable to provide valid consent under applicable law.
If you believe a child has provided personal information without appropriate authorisation, contact us so that we can investigate and take appropriate action.
14. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.
15. COMPLAINTS
If you have a concern about how we handle personal information, contact us using the details below.
Please provide sufficient information for us to understand and investigate the issue. We will respond within a reasonable period.
Depending on your location, you may also have the right to contact an applicable privacy or data-protection authority.
16. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our services, practices, technology or legal obligations.
The revised policy will be published on this website with an updated “Last updated” date.
17. CONTACT US
Legal business name:
Fujian Oumao Electronic Commerce Co., Ltd.
Trading name:
FJALLUFT
Registered business address:
No. 1 Jingui Road, Dongqiao EDZ
503, F2, Bldg 19, Hengda Yujing Peninsula
Ningde, Fujian 352000
China
Australian office, customer-service and returns address:
Suite 3, 250 Mann Street
Gosford NSW 2250
Australia
Email:
support@fjalluft.com
Telephone:
+61 421 918 141