At Fjalluft, we want your order to arrive safely and smoothly. Below you'll find information about order processing, shipping and delivery.
Order Processing
Orders are typically processed within 1–3 business days after your order is confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During busy periods, new product launches or holidays, processing may take slightly longer.
Shipping & Delivery Times
Estimated delivery times vary depending on your location and the shipping service available for your order.
As a general guide, delivery typically takes approximately 5–10 business days after dispatch.
Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, customs processing, severe weather or peak shipping periods.
Shipping Costs
Free standard shipping is available for Australian orders over AUD $50. For Australian orders of AUD $50 or less, the applicable shipping charge will be displayed at checkout before payment. The final shipping cost will always be shown before you complete your purchase.
International Shipping
Fjalluft is growing internationally, and shipping availability may vary by destination.
Available shipping methods, rates and estimated delivery times for your location will be displayed at checkout.
For international orders, customs duties, import taxes or other local charges may apply depending on the destination. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Tracking Your Order
When tracking is available, you'll receive a shipping confirmation email with your tracking information once your order has been dispatched.
Please allow some time for tracking information to become active after your order leaves our facility.
Incorrect Shipping Addresses
Please check your shipping information carefully before placing your order.
If you notice an error in your delivery address, contact us as soon as possible at support@fjalluft.com.
We'll do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Delayed or Missing Orders
If your order has not arrived within the expected delivery window, please check your tracking information first.
If you still need assistance, contact us at support@fjalluft.com with your order number and we'll help investigate the shipment.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible and include your order number and photos of the product and packaging.
We'll review the issue and work with you on an appropriate resolution.
Questions?
If you have any questions about shipping or your order, please contact us at: